Ask the academy or contact AcademySystem support
Who can use this: All users seeking help; Founders and HQ administrators for in-app support requests.
Before you start
Have the affected page, date and relevant record reference ready. Students, parents and teachers should first contact their academy; in-app AcademySystem Support is available to Founders and HQ administrators.
Ask the academy or contact AcademySystem support
- Students, parents and teachers should report record and access issues to the academy.
- A Founder or HQ administrator can open Support.
- Choose a category and enter a clear subject and description of what was attempted, what happened and what was expected.
- Select Send support request and keep the displayed request reference.
What happens next
An accepted support request appears in recent requests; replies use the account address shown on the page.
Troubleshooting
Include dates and record references as needed, but never passwords or private access tokens. The in-app Support page is restricted to Founder and HQ leadership access.