Remove a message or conversation thread
Who can use this: Users with the relevant conversation action.
Before you start
Check the audience and child or branch context before communicating. Availability differs by role.
Remove a message or conversation thread
- Identify the exact message, attachment or thread.
- Choose the relevant removal action offered to you.
- Read the confirmation, then confirm only the intended action.
- Check the visible conversation afterward.
What happens next
The supported removal or retraction takes effect.
Troubleshooting
Message retraction hides message content in supported views, including quoted replies. Removing a thread from a view should not be described as a guaranteed erase for all participants.