Record returned goods separately from a refund
Who can use this: Finance staff and other accounts with the relevant finance permissions.
Before you start
Check the student, branch and academy currency. Viewing invoices, recording payments, reviewing proofs, reversing payments and managing credit use separate access.
Record returned goods separately from a refund
- Check the delivered quantities and already returned amounts.
- Enter only the goods physically returned now.
- Enter the reason and reference requested.
- Select Record stock return and review stock and return history.
What happens next
The returned stock is recorded against the delivered invoice lines.
Troubleshooting
Returning stock does not refund money or void the invoice. Handle those finance actions separately when appropriate.