Customize email templates and review delivery
Who can use this: Authorized template and delivery administrators.
Before you start
Check the audience and child or branch context before communicating. Availability differs by role.
Customize email templates and review delivery
- For a template, find it, edit the supported fields and use Insert field for variables.
- Preview and save a draft; publish only after checking it.
- In Delivery monitor, search for the relevant notice or email and inspect its status.
- Use retry controls only after reviewing the reason and any duplicate-send warning.
What happens next
Templates can be published and delivery problems can be investigated through supported controls.
Troubleshooting
Published template changes do not prove earlier messages were delivered. Provider feedback, quotas and recipient policy can block delivery; an uncertain send can create duplicates if retried.